Plumbing Services FAQ

Common signs include slow draining water, gurgling sounds, unpleasant odors, and water backing up. If you notice water taking longer than usual to drain from your sink, shower, or tub, it's likely time for a drain cleaning. Regular maintenance can prevent more serious clogs from developing.

For most residential properties, we recommend professional drain cleaning once every 1-2 years as preventative maintenance. However, homes with older plumbing systems, large families, or known issues may benefit from more frequent cleanings. Restaurants and commercial properties often require quarterly maintenance.

We generally don't recommend chemical drain cleaners. While they may provide a temporary solution, they can damage your pipes, especially older ones. These harsh chemicals can cause corrosion, weaken pipe joints, and are harmful to the environment. Professional hydro-jetting or snaking is a more effective and safer long-term solution.

Hydro-jetting uses high-pressure water to thoroughly clean the inside of pipes, removing buildup, grease, and debris. It's necessary for severe clogs, recurring drainage issues, or as preventative maintenance for commercial properties. This method is more effective than snaking for removing tree roots and heavy grease buildup.

To prevent clogs: 1) Use drain strainers to catch hair and food particles, 2) Never pour grease or oil down drains, 3) Flush drains weekly with hot water, 4) Avoid flushing anything other than toilet paper, 5) Run cold water when using the garbage disposal, and 6) Schedule regular maintenance cleanings.

Snaking uses a metal cable to physically break through or retrieve clogs, making it ideal for simple blockages. Hydro-jetting uses pressurized water to clean the entire pipe interior, removing buildup along pipe walls. Snaking is generally less expensive and suitable for minor clogs, while hydro-jetting provides a more thorough cleaning for severe or recurring issues.

Shower drains typically clog due to hair, soap scum, and mineral buildup. Long hair is particularly problematic. Installing a drain cover or hair catcher can significantly reduce clogs. Regular cleaning with a mixture of baking soda and vinegar can help maintain clear drains. If clogs persist, there may be a deeper issue in your plumbing system.

Yes, tree roots are attracted to the moisture and nutrients in drain pipes and can infiltrate through small cracks or joints. Once inside, they grow and can cause significant blockages and damage. Signs of root intrusion include recurring clogs, slow drains, and gurgling toilets. Regular inspection with camera technology can identify root problems before they cause major damage.

Most standard drain cleaning services take between 30 minutes to 2 hours, depending on the severity of the clog and the method used. Simple sink clogs might take just 30 minutes, while more complex issues requiring hydro-jetting could take longer. Our technicians will provide a time estimate before beginning work.

Routine drain cleaning is typically considered maintenance and not covered by standard homeowner's insurance. However, if a sudden, unexpected drain backup causes water damage to your home, your insurance might cover the resulting damage (but not the drain cleaning itself). We recommend checking your specific policy details or considering a separate sewer and drain backup rider.

First, shut off your main water valve to stop water flow. Then turn off electricity to affected areas if water is near electrical outlets or appliances. Open faucets to drain remaining water from pipes. Try to contain the water with buckets or towels to minimize damage. Document the damage with photos for insurance, and call our emergency plumbing service immediately.

Pipes typically burst due to: 1) Freezing temperatures causing water to expand, 2) High water pressure exceeding pipe capacity, 3) Corrosion weakening pipe walls over time, 4) Shifting or settling of your home's foundation, 5) Age-related deterioration, 6) Poor installation or substandard materials, and 7) Tree root intrusion causing pressure on exterior pipes.

To prevent frozen pipes: 1) Insulate exposed pipes with foam pipe insulation, 2) Keep your home heated to at least 55°F, even when away, 3) Allow faucets to drip during extreme cold, 4) Open cabinet doors to allow warm air to circulate around pipes, 5) Seal leaks or cracks near pipes, 6) Disconnect and drain outdoor hoses, and 7) Consider installing heat tape on vulnerable pipes.

The repair time varies depending on the pipe location, extent of damage, and repair method. Simple, accessible pipe repairs might take 2-4 hours. Complex repairs involving pipes in walls, under concrete, or requiring extensive replacement can take 1-2 days. Our emergency service aims to stop the water and make temporary repairs quickly, followed by permanent solutions.

Most homeowner's insurance policies cover sudden and accidental water damage from burst pipes, including repairs to your home and belongings. However, they typically won't cover the pipe repair itself or damage resulting from poor maintenance. Insurance may deny claims if the burst was due to negligence (like leaving a home unheated in winter). Document everything and contact your insurance company promptly.

Signs of hidden burst pipes include: 1) Unexplained increase in water bills, 2) The sound of running water when no fixtures are in use, 3) Damp or discolored walls/ceilings, 4) Mold or mildew growth, 5) Warm spots on floors (for hot water pipes), 6) Reduced water pressure, and 7) Foundation cracks or shifting. We use specialized equipment like acoustic detectors, thermal imaging cameras, and moisture meters for precise location.

We use several repair methods depending on the situation: 1) Pipe replacement - cutting out damaged sections and installing new pipe, 2) Pipe patching for small leaks, 3) Compression repair fittings for quick fixes, 4) Soldering for copper pipes, 5) Epoxy pipe lining for internal repairs without wall demolition, and 6) Complete repiping for older homes with multiple issues. We'll recommend the most cost-effective, durable solution for your specific situation.

Repair costs vary widely based on location, extent of damage, and repair method. Simple, accessible repairs typically range from $150-$400. Complex repairs requiring wall access or extensive replacement can cost $500-$1,500. Emergency after-hours service includes additional fees. Water damage restoration is a separate cost. We provide detailed estimates before beginning work and offer financing options for larger repairs.

We recommend: 1) Copper - durable, heat-resistant, and biostatic, ideal for most applications, 2) PEX (cross-linked polyethylene) - flexible, freeze-resistant, and easy to install, 3) CPVC - affordable and corrosion-resistant for hot and cold water, 4) PVC - for drain lines only, not pressurized water lines. We'll match the material to your existing system and local building codes while considering your budget and specific needs.

Warning signs include: 1) Visible corrosion or rust on exposed pipes, 2) Frequent minor leaks or water stains, 3) Discolored water indicating pipe deterioration, 4) Reduced water pressure, 5) Banging or clanking noises in pipes (water hammer), 6) Pipes over 50 years old (especially galvanized steel), 7) Visible frost on pipes during cold weather, and 8) Fluctuating water temperature. We offer preventative inspections to identify at-risk pipes before they fail.

Water heater leaks commonly occur due to: 1) Loose or damaged inlet/outlet connections, 2) Faulty temperature and pressure relief valve, 3) Drain valve leaks, 4) Internal tank corrosion (especially in older units), 5) Excessive pressure buildup, 6) Sediment accumulation causing overheating and cracks, and 7) Condensation (which may appear as a leak). The source of the leak determines whether repair or replacement is needed.

Standard tank water heaters typically last 8-12 years, while tankless models can last 15-20 years or more. Factors affecting lifespan include water quality (hard water reduces lifespan), maintenance frequency, installation quality, usage volume, and manufacturer quality. Regular maintenance like annual flushing can extend your water heater's life by removing sediment that causes inefficiency and damage.

If you discover a leak: 1) Turn off power to the water heater (gas valve or circuit breaker), 2) Shut off the cold water supply valve to the unit, 3) Place containers to catch leaking water if possible, 4) Take photos for insurance purposes, 5) Check the pressure relief valve and connections for the source, and 6) Call our emergency service. Never ignore even small leaks as they can quickly worsen and cause significant damage.

This depends on several factors: 1) Age of the unit (if over 8-10 years, replacement is often more economical), 2) Source of the leak (tank corrosion requires replacement, while valve issues can be repaired), 3) Repair history (frequent repairs indicate it's time to replace), 4) Efficiency (newer models save on energy costs), and 5) Budget considerations. We provide honest assessments to help you make the most cost-effective decision.

Noises typically indicate: 1) Sediment buildup causing popping or rumbling sounds as water forces its way through, 2) Scale on heating elements causing sizzling or hissing, 3) Water hammer (banging) from pressure fluctuations, 4) Expansion/contraction of metal components (ticking or light popping), and 5) Faulty valves causing high-pitched whistling. Regular flushing prevents most noise issues. Persistent noises warrant professional inspection.

To maximize water heater lifespan: 1) Flush the tank annually to remove sediment, 2) Check and replace the anode rod every 3-5 years, 3) Maintain proper temperature settings (120-125°F is ideal), 4) Install a water softener if you have hard water, 5) Check pressure relief valve annually, 6) Insulate older tanks and pipes to improve efficiency, and 7) Schedule professional maintenance every 1-2 years. These steps can add several years to your water heater's service life.

Common causes include: 1) Failed heating element or thermostat in electric models, 2) Extinguished pilot light or faulty thermocouple in gas models, 3) Tripped circuit breaker or blown fuse, 4) Sediment buildup insulating the heating element, 5) Broken dip tube not delivering cold water to the bottom of the tank, 6) Gas supply issues, and 7) Tank size inadequate for household needs. Most issues are repairable if addressed promptly.

Tankless water heaters offer several advantages: 1) Energy savings of 24-34% for homes using less than 41 gallons daily, 2) Longer lifespan (20+ years vs. 10-12 for tanks), 3) Endless hot water supply, 4) Space savings, and 5) Reduced risk of catastrophic leaks. However, they cost 2-3 times more upfront and may require electrical or gas line upgrades. For most families, the investment pays off in 7-10 years through energy savings and longer service life.

Inconsistent water temperature may be caused by: 1) Failing thermostat not properly regulating temperature, 2) Sediment buildup affecting heating efficiency, 3) Undersized water heater for your household needs, 4) Broken dip tube allowing cold and hot water to mix inside the tank, 5) Crossed hot and cold connections, 6) Faulty tempering valve in the shower, or 7) Multiple appliances drawing hot water simultaneously. Most issues can be diagnosed and repaired by our technicians.

Replacement costs vary by type and installation requirements: 1) Standard tank models: $700-$1,500 installed, 2) High-efficiency tank models: $1,000-$2,500 installed, 3) Tankless models: $2,000-$4,500 installed. Factors affecting cost include capacity, energy efficiency rating, warranty length, installation complexity, permit requirements, and disposal of the old unit. We offer financing options and can help you select the most cost-effective solution for your needs.

Signs of a gas leak include: 1) Rotten egg or sulfur smell (from added mercaptan), 2) Hissing or whistling sounds near gas lines, 3) Dead or dying vegetation near gas lines, 4) Visible dust or white cloud near gas lines, 5) Bubbles in standing water near gas lines, 6) Physical symptoms like dizziness, nausea, fatigue, or headaches, and 7) Higher than normal gas bills. If you suspect a leak, leave immediately and call from a safe location.

If you smell gas: 1) Don't turn on/off any electrical switches, appliances, or phones inside the house, 2) Don't light matches or create any flames, 3) Open windows and doors if possible, 4) Evacuate everyone immediately, 5) From a safe distance, call the gas company's emergency line and 911, 6) Wait for professionals to arrive and declare it safe. Never attempt to find or fix a gas leak yourself.

Common gas leak locations include: 1) Pipe connections to appliances like stoves, water heaters, and furnaces, 2) Flexible gas line connectors that have deteriorated, 3) Pipe joints, especially in older homes with threaded connections, 4) Corroded pipes, particularly in damp areas or underground, 5) Gas valves that have worn out, 6) Improperly installed appliances, and 7) Outdoor gas meters damaged by weather or accidents.

We use several detection methods: 1) Electronic gas detectors that measure gas concentration in parts per million, 2) Ultrasonic detectors that identify the high-frequency sound of escaping gas, 3) Combustible gas indicators for detecting flammable gases, 4) Bubble solutions applied to suspected leak areas to visualize escaping gas, 5) Pressure testing the entire system, and 6) Infrared cameras to detect temperature differences caused by leaking gas. These methods allow precise location of leaks without destructive investigation.

We recommend professional gas line inspections: 1) Annually as preventative maintenance, 2) When purchasing a new home, 3) After any earthquake or significant ground movement, 4) Before and after major renovations, 5) If you notice any signs of potential leaks, 6) When installing new gas appliances, and 7) If your home is over 20 years old. Regular inspections can identify potential issues before they become dangerous leaks.

The main gas shutoff valve is typically located: 1) Near your gas meter, which is usually on the exterior of your home, 2) Along the gas supply line leading into your home, or 3) In some cases, in a utility area like a basement or garage. The valve will be inline with the pipe and typically requires a wrench to turn. Individual appliances also have their own shutoff valves located near the connection point. We recommend familiarizing yourself with these locations before an emergency.

To shut off your gas: 1) Locate the main shutoff valve near your meter, 2) Use an adjustable wrench to turn the valve 1/4 turn in either direction until it's perpendicular to the pipe (crosswise), 3) Once off, do not attempt to turn it back on yourself - this must be done by the gas company or a licensed professional. Keep a wrench near your gas meter for emergency access. Only shut off gas if you smell gas and it's safe to approach the valve.

Common causes include: 1) Natural pipe deterioration over time, 2) Improper installation of gas appliances or lines, 3) Damage during home renovations, 4) Loose connections between pipes or to appliances, 5) Faulty or aging flexible connectors, 6) Ground shifting or settling affecting underground lines, 7) Excessive pressure in the gas line, and 8) Corrosion, particularly in older metal pipes or in areas with high moisture. Regular inspection can identify these issues before leaks develop.

Yes, gas leak detectors are valuable safety devices, particularly: 1) If you have multiple gas appliances, 2) In homes with older gas lines, 3) If you have sleeping areas near gas appliances, 4) In homes with gas furnaces in enclosed spaces, and 5) If you have family members with reduced sense of smell. Modern detectors are affordable ($30-$100) and can detect gas before it reaches dangerous levels. We recommend combination CO/natural gas detectors on each floor and near appliances.

Repair costs vary based on location and severity: 1) Simple connection tightening or valve replacement: $150-$300, 2) Accessible pipe section replacement: $300-$750, 3) Repairs requiring wall/floor access: $500-$1,200, 4) Major line replacement: $1,500-$3,000+. Detection services typically cost $75-$150. Emergency after-hours service includes additional fees. We provide detailed estimates before beginning work and prioritize safety above all else.

A plumbing emergency is any situation that: 1) Poses immediate risk to people or property, 2) Cannot be temporarily contained, or 3) Completely disrupts essential household functions. Common emergencies include: burst pipes, major flooding, sewer backups, gas leaks, complete loss of water supply, severe drain blockages, water heater failures (especially leaking tanks), and overflowing toilets that won't stop. If you're unsure, call our 24/7 emergency line for guidance.

Our emergency response team typically arrives within 60-90 minutes of your call, 24/7/365. For severe situations like gas leaks or major flooding, we prioritize response times and can often arrive sooner. We maintain fully-equipped service vehicles throughout the service area to ensure rapid response. During extreme weather events or widespread emergencies, response times may be longer, but we'll keep you informed of our ETA.

While waiting: 1) Shut off water at the main valve if dealing with leaks or flooding, 2) Turn off gas at the meter if you smell gas, 3) Remove valuable items from affected areas, 4) Document damage with photos for insurance, 5) Open windows if there are gas or sewer odors, 6) Avoid using electrical devices in flooded areas, and 7) Keep children and pets away from affected areas. Our dispatch team can guide you through immediate safety steps specific to your situation.

Emergency service rates include: 1) Priority response time, 2) After-hours service availability, 3) Initial diagnostic assessment, 4) Temporary repairs to contain the situation, 5) Professional grade equipment and parts, 6) Licensed and insured technicians, and 7) Warranty on repairs. While emergency rates are higher than standard service calls, we provide upfront pricing before beginning work and offer financing options for major repairs.

Yes, after-hours emergency services (evenings, weekends, and holidays) include additional fees to cover overtime labor costs. However, we maintain transparent pricing: 1) No hidden fees, 2) Upfront cost estimates before work begins, 3) Flat-rate pricing rather than hourly charges, 4) Multiple payment options including financing, and 5) Insurance claim assistance when applicable. We'll always explain all costs before proceeding with repairs.

Our emergency repairs aim to provide permanent solutions whenever possible. However, some situations may require: 1) Temporary repairs to stop immediate damage, followed by permanent repairs during regular hours, 2) Parts ordering for complete replacement, 3) Additional diagnostic work once the emergency is contained, or 4) Coordination with insurance or property management. We'll always explain if a temporary fix is needed and schedule follow-up permanent repairs.

Prevent emergencies through: 1) Annual professional inspections of plumbing systems, 2) Regular maintenance of water heaters and fixtures, 3) Prompt repair of minor leaks and drips, 4) Installing water leak detectors near risk areas, 5) Knowing location of main water and gas shutoffs, 6) Avoiding chemical drain cleaners that can damage pipes, 7) Protecting pipes from freezing in winter, and 8) Being careful what goes down drains and toilets. We offer preventative maintenance plans to help avoid emergencies.

Insurance coverage varies by policy and situation: 1) Sudden and accidental damage is typically covered, 2) Gradual damage from neglect usually isn't covered, 3) Water damage to property is often covered, but not the plumbing repair itself, 4) Some policies require additional riders for sewer backup coverage, 5) Flood damage requires separate flood insurance. We can help document damage for claims and work directly with insurance companies when applicable.

Yes, we provide 24/7 emergency services for commercial properties including: 1) Restaurants and food service businesses, 2) Retail locations, 3) Office buildings, 4) Hotels and hospitality venues, 5) Healthcare facilities, 6) Manufacturing plants, and 7) Multi-unit residential properties. We understand business continuity needs and prioritize rapid response for commercial clients. We offer commercial service agreements with priority emergency response guarantees.

Essential emergency plumbing supplies include: 1) Pipe wrench for shutting off valves, 2) Plunger for minor clogs, 3) Bucket and towels for containing water, 4) Battery-powered sump pump backup, 5) Water leak detectors, 6) Basic tool kit, 7) Our emergency contact information, and 8) Camera/phone for documenting damage. We can provide a detailed emergency preparedness checklist during routine service visits.